As businesses face talent shortages, warp-speed AI technology innovation, and pressure to scale efficiently, offshore, nearshore, and outsourced resourcing models have emerged as critical enablers of competitive advantage. This discussion will explore practical frameworks for building and expanding global teams, including how to select the right geographic markets, balance cost optimization with quality outcomes, and navigate cultural and operational complexities. Join moderator, Carlisha Robinson of CBR Ventures, in a strategic discussion with BPO Amplify5’s Alastair Brass, CEO/Founder and Jack Wilson, EVP North America, sharing real-world experiences on governance models, technology advancements and infrastructure considerations, and change management strategies that drive successful global expansion and boost overall success.
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Sponsored by Amplify5
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