Lead, Technical Operations, Google Fiber – Austin or San Antonio at Google

Category: Operations, Operations Management
Location: Austin, San Antonio, Texas
Additional Role Description:
As a Lead for the Central Texas area, you will ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity challenges. Google’s complex network generates a constant stream of challenges which will require you to continually be innovative with an evolving set of technologies. You and your team will keep the network reliable and ensure that our users stay connected with our suite of applications, products, and services. You will perform critical tasks that maintain and improve network operations, and you will take the technical lead in ensuring a reliable and efficiently operating network.
– Manage the planning and execution of complex and sometimes competing tasks that support our ongoing network operations which includes operational activities from budget planning, schedule maintenance, stakeholder management, metric reporting, and national level initiatives.
– Develop and grow a talented Operations team.
– Maintain Google Fiber infrastructure in the market(s) on an ongoing basis, support new acceptance of active network equipment/electronics, and execute new customer installations to support Google Fiber growth.
– Implement a repair and maintenance program to fulfill internal service requirements, being available during non-standard business hours as needed; perform new plant testing and acceptance to ensure products meet quality standards and provide the best experience possible.
– Establish and manage positive vendor relationships through effective facilitations and communication.
Minimum qualifications:
– Bachelor’s degree in Economics, Management, Engineering, Telecommunications, a related field, or equivalent practical experience.
– 10 years of experience with fiber network management and/or deployments.
– 10 years of people and vendor management experience.
– Experience with budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing and acceptance.
Preferred qualifications:
– Experience managing a customer connection program, including the full customer connect lifecycle.
– Experience with contract and vendor management.
– Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
– Experience with network drawings (GIS), interpreting fiber test results, installing and basic configuration of enterprise or carrier grade networking equipment (routers, switches, firewalls, encoders, optics and DWDM).
– Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.