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Application Systems Analyst at Capital Metro
WHO WE’RE LOOKING FOR
The Application Systems Analyst reports to the Program Manager of Technology Systems. This position is responsible for the technical details, application use, and business implications on a variety of Capital Metro’s Software Systems that includes Commercial-off-the-shelf (COTS) and custom developed software on client-server, multi-tier, web and/or mobile platforms. This role is also responsible for providing customer-focused service and building positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication and service.
WHAT YOU BRING
•Bachelor’s degree in Computer Science or related field. Additional related experience may substitute for degree on a year for year basis up to four (4) years.
•Three (3) years of experience in Information Technology or related field.
•Experience in working on and supporting multiple projects related to commercial off-the-shelf applications or custom-built systems.
•Experience in development and configuration of current versions of Dynamics CRM, SharePoint Online, SQL Server Database preferred.
•Experience in troubleshooting, analyzing logs, utilizing debugging tools, obtaining technical assistance from software and/or database vendors or via advanced search on the web and timely resolution of technical problems.
•Experience with direct end user support in a customer service role. Demonstrated dedication to customer services.
Knowledge, Skills and Abilities:
•Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
•Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant of organizational changes.
•Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned without close supervision
•Ability to be a positive and constructive contributor in a team based environment
•Knowledge of Information System Implementation Lifecycle desired.
•Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously
•Intermediate proficiency using Microsoft Office Suite.
•Demonstrated leadership ability.
WHAT YOU SHOULD KNOW
Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.
SALARY COMMENSURATE WITH EXPERIENCE